Wednesday, October 20, 2010

Travels and warranty issues -.-

20-Oct-10
So, how have you been Dear Reader? Things have been interesting to say the least for us!
We left Longriders on the 2nd of October after Gary actually put in about 3 weeks of work (LOL almost killed him!) and moved out to some friends for the weekend. we managed to get in some good old bonfire partying in our old neighbourhood. Was great to see Kelly & Trevor and Nora & Duane haven't changed!!! Thanks guys for an awesome weekend!
From there we began our slow haul to Kelowna. No major rush as we didn't need to be here til the 18th to get some warranty work done on the 5er. We spent a night at Obed Lake as we didn't get out of town as quickly as intended. Made our way to Golden, B.C. for a couple nights and poked around town there a bit. After that we headed to Vernon for a few days. I had hoped to get in touch with my Uncle Dan when we were there but we got a bit tied up in ourselves and our colds, the next thing we knew it was time to move to Kelowna... There's still time...
Arrived here, on the 16th, which gave us a chance to check in at the dealer and see exactly where it was from the park. Ahh the park. Its a little, 10 site place on a hill overlooking fields. I guess we are in the city of Kelowna but it is farm area still. Scenic View RV Park is the name. Great little find. Reasonable rates and great hosts/owners, Graeme and Jane-Marie James.
So next we come to the dealer and warranty work on the trailer (insert eerie horror movie music now). We had a couple of little things that needed attention and one big deal. Gary noticed that the wall separating the closet from the drawer area had cracked and then noticed that there was alot of movement in the pin area when we were hooked up. We had sent pictures ahead of time so that the dealer was prepared to deal with what we thought was a fairly major issue. Needless to say on our arrival we got the comforting words that it should all be done by 4:30... They started on the inside then had to wait for Keystone to give approval for a closer look as the problem didn't seem to be just in the closet. Not like Gary hadn't said it was prolly to do with all the movement from the hitch! Well... it wasn't done at 4:30 and was in no shape to go back to the park til they could talk to Keystones techs and see what was the next step. So we got to spend the night in the dealer yard... gated and locked in! Felt weird to not be able to take off for supper at a reasonable time. So, the next day they spoke to Keystone techs who were unwilling to walk them through the fix over the phone. This left us wondering wtf? Keystone now wants us to drive the unit to Pendleton, OR., not really the route we wanted to take but doable. They will do all the repairs and whatever else needs to be done as nothing other than a small crack in the shower wall got fixed at the dealer. Our only issue is that someone needs to gives us IN WRITING that the rig is safe to haul and they take responsibility for us arriving safely there with the unit still attached to the truck! Not much to ask I'm thinking. If they want us to haul it there then they must think its safe! So the ball is in there court now and we are just waiting to hear from them now to see if this is acceptable...As Gary says, news at 6...followed by drinkies at 6:01...
And so I leave you once again Dear Reader. I will update as we get updated and hopefully get to add in that we did get to some winerys and didn't waste all our time here! Loving and missing you as usual!!